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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

Location. Timings. Contact

How far is Ozanam House from the Hospital?
A 5-10 minute walk. If required, our office staff are happy to drop you off and collect you from the hospital for your appointments.
Is there a particular time to book in or check-out?

Please check in prior to 4.00p.m Please contact the office to arrange collection of your key and room details if you are unable to arrive before this time.

We generally ask guests to leave their room by 11.00 am On their day of departure. However, if you have a later appointment on your day of departure, speak to our friendly office staff.

How do I contact the office?

The main office on our Featherston Street site is open Monday – Thursday 7.30am – 5pm and on Fridays 7.30am – 4pm. You can pop in and speak to the office team at any point during your stay.

The phone number for the main office is (06) 356 4015

How far is Ozanam House from supermarkets, banks etc?

Terrace End shopping complex is 20 minutes walk away  with   New World and Countdown supermarkets are close by. There are bus stops on Ruahine St and Featherston St with frequent services into town.

Accomodation

What should I bring with me?
  • All of the kitchens are fully equipped with cooking and serving equipment.
  • Tea and coffee is provided, but bring all of your individual food requirements for self-catering, including milk.
  • Bring your clothes and personal toiletries, e.g. soap, toothpaste etc. and any medication that you will need during your stay.
  • Laundry powder for your personal laundry.
  • Bedding, sheets and towels are provided.
How much does it cost to stay at Ozanam House?
There is no charge for accommodation. However, donations to the Trust are welcome. If you would like to make a donation you can discuss this with the office team.
Can someone stay with me?

You can have one support person (over the age of 18 years) stay with you. This person should be able to care for you during the course of your treatment if you need it.

Can I stay over the weekend?

Guests are welcome to stay over the weekend

Are pets allowed?

Ozanam House is a pet free facility, except for service animals and our house cat, Ruby.

Facilities

Security

You will be given a key which will give you unique access to your bedroom.

Is WiFi available?

Guests and carers have access to free ultrafast broadband WiFi.

A fair use policy applies.

Is Smoking allowed?

There is a designated area set aside for smoking and vaping. No smoking or vaping is permitted inside houses or anywhere else around the Ozanam House properties.

Is parking available?

Free onsite parking is available to guests.

Is there a Laundry?

Washing machines and dryers are available for guest’s personal laundry. Please bring your own soap powder.

How do I contact the Cancer Society Shuttle service?

If you are going to use the Cancer Society shuttle for your initial arrival at Ozanam House, please contact them to arrange transport.

Taranaki Cancer Society: 06 757 3006

Hawkes Bay Cancer Society: 06 876 7638Once you are staying with us, please talk to our office staff if you require a ride home at the weekends.