FREQUENTLY ASKED QUESTIONS
What is Ozanam House?
Ozanam House is a charitable trust providing accommodation for out of town patients and their accompanying carer or support person while undergoing cancer treatment at the Regional Cancer Treatment Service, Palmerston North hospital. Comprising 13 houses on 2 sites, all within easy walking distance to/from the Hospital. Ozanam House provides the highest standard of comfort, privacy and atmosphere where health problems are understood and accepted. Each house is unique in design style.
What does my bedroom contain?
Each bedroom contains 2 x king single beds with an ensuite. The en-suites have handrails and non slip surfaces.
Can my family stay?
There are two single beds in your room so a support person can stay with you.
What other facilities are in the house?
Each house contains a different number of bedrooms. The fully equipped kitchen, dining room, lounge and library are communal areas. Each guest is provided with a small fridge and storage cupboard in the kitchen.
What do I bring?
Bed linen and towels are supplied. Tea, coffee and sugar are provided.
Bring clothes, personal belongings and food to suit your individual requirements.
Guests are responsible for their own food preparation – all kitchens are fully equipped.
Is there a particular time to book in or check out?
There are no rigid check in or out times. However, if you will be arriving after 5.00 pm please contact the Administrator to arrange key and room details.
How far is Ozanam House from the Hospital?
5-10 minutes walk. If required Administration staff are happy to drop you off and collect you for your appointments.
Can I stay over the weekend?
Guests are welcome to stay over the weekend, please advise the Administrator.
Is WiFi available?
Guests and carers have access to free ultra fast broadband WiFi.There are also a number of internet accessible desktop computers available for use. A fair use policy applies.
Is there any charge? How much does it cost?
There is no charge for accommodation. However donations are welcome, this may be discussed with the Administrators.
What heating is available in the rooms?
Wall heaters are available in all rooms.
Each bedroom is able to be locked.
What does my key access?
Your key allows you entry into the house you are staying in, your room and the recreation room on site.
When is my room cleaned?
There will be clean linen on your bed when you arrive. Towels are also provided. Linen can be changed by the guest as required. Your room will be cleaned when you have vacated it. During your stay we would appreciate it if you could keep your room tidy and clean.
Cleaning in other areas of the house.
Housekeepers come in daily to clean communal areas.
All linen is provided. Washing machines and dryers are available for guests’ personal laundry.
Are staff available for queries?
The Featherston Street site is staffed from 7.30am to 5.00pm Monday to Friday.
Emergency numbers are available for 24 hour/weekend assistance.
Am I able to phone home?
Yes, free national and international calling is available to land-lines in New Zealand, Australia, UK and USA and Canada. You will be given a phone number for the house you are staying in so that your friends or relatives can contact you.
How can I be contacted during my stay?
The Ozanam House phone number is 06-356 6316. Select the option – to be directed to the house you are staying in.
Our postal address is P O Box 5472, Terrace End, Palmerston North 4441.
Can I stay in the same house as before?
If you are returning for a subsequent stay, it is not always possible, however you are welcome to discuss this with the Administrator.
In the event of an emergency
There is an emergency kit available at each site containing water, batteries, torch, radio, candles, toilet paper, hand sanitizer, janola and dust masks.
What do I do if staff are not available on site in an emergency?
Please phone 111 as you would at home.
What do I do in the event of an alarm activation?
Evacuate the building to the nearest assembly area. If fire, phone 111 and await the arrival of the alarm technician to reset the alarm.
Are pets allowed?
Ozanam House is a pet free facility.
Is smoking allowed?
There are designated areas set aside for smoking.No smoking is permitted inside or around any of the houses.
How far is Ozanam House from Supermarkets, Banks, Shops, etc?
Terrace End shopping complex is 20 minutes walk away and has a range of banks,pharmacy, Post Office and a few shops. New World & Countdown supermarkets are close to Terrace End. Again, the Administration staff are happy to drop you off and collect you if required.
Travel to Hospital – transport
If required during your stay staff can provide transport to and from the Hospital for treatment apponitments.
Can I leave my vehicle here and take the shuttle?
Yes, you may park your vehicle and use the shuttle between Hawkes Bay and Taranaki. The shuttles travels on Mondays and Fridays and Hawkes Bay on Wednesdays as necessary.
How can I contact the shuttle service?
Taranaki - phone the Taranaki Cancer Society 06-757 3006 or Mobile: 027-499 5293
Hawkes Bay – phone the Hawkes Bay Cancer Society 06-876 7638 or Mobile: 027-248 7217
Appointment times – Friday and Monday
The Oncology Department of Palmerston North Hospital makes bookings for all patients coming for treatment as out-patients. They do try to provide out of town patients with morning appointment times on Fridays and afternoon appointments times on Mondays.
Is visitor parking available?
Car parking is provided for guests only.
What does the Ozanam House logo mean?
The caring hands of welcome to the "home away from home". The daffodil signifies the first flower of spring whose bright yellow blooms remind us of the joys and hope a new season will bring. Together- welcome, caring, hope, joy and a new beginning.